Shipping & returns
Return & Order Cancellation Policy:
New, unused gear can be returned within 30-days of purchase for a full refund. New, unused gear must be returned unharmed and in the original retail packaging. This excludes gear such as bikes, frames, tires & tubes.
Returns for products damaged due to buyer negligence or abuse will not be accepted. For online purchases, the buyer must arrange for and pay return shipping. Please carefully package your returns. It is the buyer's responsibility to pay costs related to the repair of returned items damaged in shipping due to poor packaging.
Bicycle Deposits are refundable for in-store credit only.
Non-bicycle orders ship within 1-2 business days. Your package may be shipped with either UPS or USPS. We cannot ship Bicycles to PO Boxes.
Bicycles will ship within 2-10 business days of order payment unless otherwise specified.
In-Store Pickup Policy:
Orders placed online will be picked and held on our special order area. You will receive a notice via email when your order is ready to be picked up. Please call ahead if you're planning to pick up before you receive your notice to avoid any disappointment or delay.
We Accept Visa, MasterCard, AmEx and Discover through our online site. Credit Cards and cash are accepted in-store.
If you believe that your purchase may have a warranty defect, then please contact the shop directly to open a warranty claim by phone: (801) 477-5140 or email [email protected]
All warranty claims are made through the manufacturer. Any determination or settlement will be made by the manufacturer and managed for you through Pronghorn Bicycles. All warranty terms and duration are specific to each product and manufacturer.